How can Corona virus Covid19 affect your order ?
Created by: Team Member
Modified on: Sat, 4 Apr, 2020 at 6:48 PM
INFORMATION PROVIDED BY ROYAL MAIL
Due to the Covid 19 virus outbreak there will be a slight delay in the dispatch of orders, this is out of our control due the logistics companies are prioritising parcels for the NHS medical needs and equipment, Minty Melons are also supplying materials for masks for the NHS which is our priority, of course your order will be shipped as soon as possible (the delay will only affect a small number of orders) please understand that this is an unprecedented situation, we appreciate your patience and understanding at this time, STAY HOME, STAY SAFE,
Minty Melons team
We can only cancel an order within 30 minutes of the order being placed, however, if you need to cancel your order please wait until your order has arrived then contact us for a return and refund.
International Incident Bulletin
Last updated: 17 March 2020
Welcome to our international incident bulletin; a round up of any issues which may be affecting mail services to and from countries around the world.
We keep this information as up-to-date as possible, with information supplied to Royal Mail by the various foreign national postal authorities.
We are actively monitoring this rapidly evolving situation to keep the country information as up to date as possible. We are working with our airline and postal/courier partners across the globe to maintain service and provide updates to our Customers. Customers can expect delays to normal services, on a country by country basis and updates will be posted as soon as they become available.
Latest Coronavirus Updates: 16 March 2020
Over the weekend a number of European countries have closed their borders. These closures relate to the movement of people not goods. We continue to provide a service to all European countries however delays are expected due to the countries authorities applying special orders e.g. quarantine; or special measures being implemented by the local postal/delivery service to minimise the spread of the virus.
Updates have been provided today for Australia, Austria, Cyprus, Netherlands and Spain.
Did you find it helpful?
Sorry we couldn't be helpful. Help us improve this article with your feedback.