Shipping Information
SHIPPING TO OVER 200 COUNTRIES
We are based in the UK, some of our stock will be shipped from the UK (with an average delivery time of 2 to 7 days) and some from will be dispatched directly from one of our partners abroad with post a little slower but great prices as they are dispatched directly from the manufacturer. We collaborate with around 5,000 vendors all over the world including the UK, orders that are dispatched from the UK will take 2-5 days.
(If the item is shipped from the UK it will state it in the product options). The deliveries from outside of the UK can take anything from 5 days to 6 weeks (12 Days is the current average delivery time) please take in to consideration that post could take longer but orders usually arrive within that time frame, (12 days average),
FREE SHIPPING
We are glad to bring our customers great value and service. That’s why we provide free shipping from our warehouses in the United Kingdom, Germany, Netherlands, Hong Kong, Thailand & China by Royal Mail, Myhermes, ePacket DHL or EMS and in USA by USPS. Your items are insured from Click to Delivery.
WORLDWIDE FREE SHIPPING
We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
IF YOUR ORDER HAS NOT ARRIVED WITHIN 30 DAYS FROM DISPATCH YOU WILL RECEIVE A FULL REFUND AND YOU CAN KEEP THE ITEM/S WHEN THEY ARRIVE .
Shipping time varies by location. These are our worse case scenario estimates:
(Average delivery time for items from abroad is 7 to 14 days)
| Location | *Estimated Shipping Time |
|---|---|
| United Kingdom/Ireland | 2-30 Business days |
| Canada, Europe* | 10-30 Business days |
| Australia, New Zealand* | 15-30 Business days |
| Mexico, Central America, South America* | 15-30 Business days |
Max delivery time – 30 business days.
*This doesn’t include our 1-7 day processing time.
*Up to 30 days is very rare.
ORDER CANCELLATION
We can only cancel an order within 30 minutes of the order being placed, however, if you need to cancel your order please wait until your order has arrived then contact us for a return and refund.
TRACKING INFORMATION
You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not quickly available. For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Tel: 01244 735 725 or CLICK HERE
We are based in Cheshire, some of our stock will be shipped from the UK and some from will be dispatched directly from one of our partners abroad with post a little slower but great prices as they are dispatched directly from the manufacturer. please take in to consideration that most post could take from 1 to 4 weeks but orders usually arrive within that time frame,
IF YOUR ORDER HAS NOT ARRIVED WITHIN 30 DAYS FROM DISPATCH YOU WILL RECEIVE A FULL REFUND AND YOU CAN KEEP THE ITEM/S WHEN THEY ARRIVE .
Our warehouse team and the logistics will be working 24/7 to get your items to you , please be assured we are doing everything we can to get your parcels to you as soon as possible.